Privacy Policy

Introduction

Indigo Doors ("we," "us," or "our") is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and share personal information when you interact with our products and services, both online at www.indigodoors.com and through other channels, in compliance with United States laws and regulations.

Information We Collect

Personal Information You Provide Voluntarily

We may collect personal information that you provide to us through various channels, including but not limited to:

• Website Forms: Such as "Contact Us," order forms, or newsletter sign-ups.
• In-Person Interactions: At our store locations, trade shows, events, or during deliveries and installations.
• Telephone Communications: When you call our customer service or sales departments.
• SMS/Text Message Opt-In: When you opt-in to receive SMS messages by texting a keyword to our designated number.
• Email Correspondence: When you email us for inquiries or support.

The personal information collected may include:

• Contact Information: Name, email address, mailing address, and phone number.
• Transactional Information: Payment details, order history, and delivery information.
• Preferences: Marketing preferences, product interests, and feedback.

Consent to Receive Communications

Consent Obtained Through the Website

• Email Communications: You may opt-in to receive promotional emails by providing your email address in designated fields. Consent for email communications is obtained separately and is not combined with other consents.
• SMS Communications: When providing your phone number on our website forms, you will see an optional checkbox specifically for consenting to receive SMS messages. This checkbox is not pre-checked and is not combined with any other consent (e.g., email, phone calls, or terms of service).
  • Types of SMS Messages: By checking this box, you consent to receive promotional and informational SMS messages about product updates, special offers, and company news.

Consent Obtained Outside the Website

We obtain your consent to receive SMS communications through channels outside of our website in the following ways:

• In-Person Interactions:

  • Store Locations, Trade Shows, and Events: You may be offered the opportunity to opt-in to receive SMS messages by filling out a physical or digital form. The form includes an optional checkbox specifically for SMS consent, which is separate from other consents.
    • Example: "I agree to receive promotional and informational SMS messages from Indigo Doors."
  • Delivery and Installation Personnel: Our team members may present you with a consent form during delivery or installation services, allowing you to opt-in to SMS communications.

• Telephone Communications:

  • During calls with our customer service or sales representatives, you may be asked if you would like to receive SMS messages. Your consent will be:
    • Documented Verbally: We will note your consent in our system.
    • Confirmed via SMS: You will receive a confirmation text message asking you to reply "YES" to confirm your opt-in.

• SMS/Text Message Opt-In:

  • Keyword Texting: You can opt-in by texting a designated keyword (e.g., "JOIN") to our short code number.
  • Confirmation Message: After texting the keyword, you will receive a message detailing the types of messages you will receive and instructions on how to opt-out.

• Consent Requirements:

  • Explicit and Informed: We ensure that you are fully informed about what you are consenting to receive.
  • Not a Condition of Purchase: Providing consent is not required to make a purchase or receive services.

How We Use Your Information

We use your personal information for purposes including:

• Order Processing and Fulfillment: To process your orders and arrange deliveries.
• Customer Service: To respond to your inquiries and provide support.
• Marketing Communications:
  • Email and SMS: To send promotional and informational messages only if you have provided explicit consent through the methods described.
  • Types of Messages: Information about new products, special offers, events, and company news.
• Transactional Communications: Necessary communications related to your orders, such as confirmations and updates.
• Improvement of Services: To enhance our products, services, and website functionality.
• Legal Compliance: To comply with legal obligations and protect our rights.

SMS Communications

Opt-In Consent

We require explicit consent before sending any promotional or informational SMS messages. Consent is obtained through:

• Website Forms: Via the optional SMS consent checkbox.
• In-Person Forms: Through a separate SMS consent checkbox on physical or digital forms during store visits, events, or deliveries.
• Telephone Consent:
  • Verbal Agreement: Documented during the call.
  • SMS Confirmation: A confirmation message will be sent to you, requiring you to reply "YES" to confirm consent.
• Keyword Texting:
  • By texting a keyword to our number, you initiate consent.
  • Double Opt-In: We may require you to confirm your consent by replying to a follow-up message.

Types of SMS Messages

• Promotional Messages: Exclusive deals, discounts, and special offers.
• Informational Messages: Updates on new products, events, and company announcements.

Message Frequency and Rates

• Frequency: Messages are sent periodically and frequency may vary.
• Standard Rates Apply: Message and data rates may apply according to your mobile plan.

Opt-Out Mechanism

• Reply "STOP": You can opt out at any time by replying "STOP" to any of our messages.
• Alternative Methods: Contact us at info@indigodoors.com or call +13056025550.

Privacy and Confidentiality

• No Third-Party Sharing: Your phone number and SMS consent are confidential and will not be shared with third parties for marketing or other unrelated purposes.
• Data Security: We implement security measures to protect your information.

Sharing of Personal Information

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Trusted partners who assist with:
  • Order Fulfillment: Shipping and delivery services.
  • Payment Processing: Secure payment gateways.
  • Communication Services: Email and SMS service providers.
• Legal Obligations: To comply with legal requirements or respond to lawful requests.
• Business Transactions: In the event of mergers, acquisitions, or asset sales.

All service providers are contractually obligated to protect your information and use it only for the services provided.

Your Rights and Choices

• Access and Correction: Request access to or correction of your personal information by contacting us.
• Marketing Preferences:
  • Email: Unsubscribe via the link in our emails or contact us.
  • SMS: Reply "STOP" to opt out or contact us.
• Data Deletion: Request deletion of your personal information, subject to legal requirements.
• Do Not Track Signals: Our website does not respond to "Do Not Track" signals.

Data Security

We employ reasonable security measures to safeguard your personal information against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is entirely secure.

Children's Privacy

Our services are intended for individuals 13 years of age and older. We do not knowingly collect personal information from children under 13. If we become aware of such data, we will take steps to delete it promptly.

Third-Party Links

Our website may contain links to external sites not operated by us. We are not responsible for their content or privacy practices. We encourage you to review their privacy policies.

California Privacy Rights

If you are a California resident, you have specific privacy rights under the California Consumer Privacy Act (CCPA). These include the right to:

• Request disclosure of the categories and specific pieces of personal information we have collected about you.
• Request deletion of your personal information, subject to certain exceptions.
• Opt-out of the sale of your personal information (note: we do not sell personal information).

To exercise your rights under the CCPA, please contact us using the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting the updated policy with a new effective date. We encourage you to review this policy regularly.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@indigodoors.com
Phone: +13056025550
Address: 263 Bryan Road, Dania Beach, FL, 33004