Terms and Conditions
1. Terms
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
2. Use License
a. Permission is granted to temporarily download one copy of the materials (information or software) on IndigoDoors.com web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
- Modify or copy the materials;
- Use the materials for any commercial purpose, or for any public display (commercial or non-commercial)
- Attempt to decompile or reverse engineer any software contained on www.IndigoDoors.com website;
- Remove any copyright or other proprietary notations from the materials;
- Or transfer the materials to another person or "mirror" the materials on any other server.
b. This license shall automatically terminate if you violate any of these restrictions and may be terminated by IndigoDoors.com at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer
a. The materials on IndigoDoors.com website are provided "as is". IndigoDoors.com makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, IndigoDoors.com does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.
b. IndigoDoors.com does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components
4. Limitations
In no event shall IndigoDoors.com or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on IndigoDoors.com Internet site, even if IndigoDoors.com authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on IndigoDoors.com website could include technical, typographical, or photographic errors. Indigo Doors does not warrant that any of the materials on its web site are accurate, complete, or current. IndigoDoors.com may make changes to the materials contained on its web site at any time without notice. IndigoDoors.com does not, however, make any commitment to update the materials.
Indigo Doors cannot guarantee wood and stain colors due to the variances in the wood’s natural color, grain, etc. and there is no way to assure the exact color of wood. Sample colors or grain may also vary as the wood may be taken from various barns, which factors involve weathering, sun or shade, etc.
Because wood is a natural material, every piece of Indigo Doors product will have a unique appearance, often with naturally-occurring variations in color, texture and grain pattern. Showroom samples and photographic reproductions can give an example of the product's appearance but they may not be representative of the full range of color, texture and grain variations which can occur in the product itself. The images on this website are provided for reference only and should not be used as the sole basis for choosing a particular style of doors.
Wood is a natural material. There will be variation, including knots, texture and grain variations. We can not control or guarantee the exact look of any interior door. All of our doors with wood veneers are completely made to order, and we make no representation or guarantee that any door will appear exactly as any another.
Wood is a natural product that responds to temperature and humidity variations by expanding and contracting. Sometimes these changes may be noticeable in the physical appearance of the product.
6. Pick up, Delivery and Shipping
Customers are responsible for picking up the orders or scheduling the date for order delivery by Indigo Doors in 10 calendar days after they receive an email/phone call notification that the order is ready to be picked up or delivered. The complete order must leave Indigo Doors’ warehouse in 10 calendar days after receiving the notice mentioned above. In case of exceeding the pick-up time, Indigo Doors will charge the client $30 for each additional storage calendar day.
Indigo Doors ships anywhere in the US or any part of the world (Buyer is responsible for filling out customs form for shipments to other countries). The turnaround time of a placed order may vary and Indigo Doors does not hold responsibilities for any delayed shipments. Indigo Doors also does not hold responsibilities for any delayed shipments in case of Force Majeure (like War, Weather Disasters etc.) and because of the delays caused by shipping/transport/logistics/freight companies and/or customs and the ports. We do not ship to APO, FPO or PO boxes. A full payment must be received by Indigo Doors before the order leaves the warehouse. We need a valid street address in order to process the order. If you made a mistake regarding the delivery address, you must contact us within 12 hours of placing an order. If the product is shipped out to a wrong address, the buyer carries responsibilities to any additional shipping charges.
Doors are shipped via freight ground services and the shipments are insured by the shipping carrier. Prior to making a delivery, someone from a freight company will contact you to schedule a drop off day and time that is convenient to you. Make sure that there will be someone to accept the product upon the delivery. Failure to do so, might result in re-delivery charge that you will be responsible for. All shipments are delivered to the back of the truck. Lift gate services, inside delivery and white glove services are optional and you must contact us for these services (charges will apply). Drivers are not required to assist in removing of the product from the truck, but they often do assist customers that will reward them. However, doors are a heavy commodity that will require 2-3 people to be present and active of removing the product from the truck. During unloading of products from the truck, IndigoDoors.com, assumes no responsibilities or liability for damage of the product, personal injury to someone, or any other issue that may arise due to moving the product from the truck to the inside space.
Customer is responsible to inspect all the elements of the shipped product and indicate any shortage or damage, BEFORE signing on the freights company’s paperwork. If the customer finds any concealed damage with the shipment after the driver leaves, they must contact the freight company to file a claim.
If you discover damage after arrival, please file a claim within 48 hours to this email: info@indigodoors.com
In the subject line please put your order number and attach at least 3 pictures of the damage. We only have 3-5 business days to file a carrier claim and get your product replaced in a timely manner.
If there are items missing, you must indicate that on paper work and notify us immediately, but DO NOT REFUSE the delivery. We would need pictures and other indications of the missing parts in order for us to send a replacement.
ACCEPTANCE OF SHIPMENT AND SIGNING THE DELIVERY RECEIPT BY YOU OR YOUR REPRESENTATIVES IS AN ACKNOWLEDGMENT THAT:
- MERCHANDISE DELIVERED IN SATISFACTORY CONDITION.
- RELEASES THE FREIGHT COMPANY AND INDIGODOORS.COM FROM ALL DAMAGE CLAIMS.
If the delivery driver refuses inspection, please note on the delivery receipt the following: “POSSIBLE CONCEALED DAMAGE. DRIVER WILL NOT ALLOW ME TO EXAMINE FREIGHT” and then sign where required. If these terms are not followed, we cannot be liable for any replacements.
IndigoDoors.com is responsible for making payments to the shipping and delivery vendors directly. You, the customer, do NOT have to pay anything to the truckers at the time of delivery or at any other time, unless the customer is the one requesting shipping from a company and is ordering shipping/delivery services by himself. Any and all such payments, if made by the customer to the carrier company or its representatives, for any additional or existing services will be at your sole discretion and cost. You agree that IndigoDoors.com will not refund such payments under any circumstances.
7. Changes and Cancellation
If you need to make changes into the quote after the order was placed you must contact IndigoDoors.com within 12 hours of placing the order. For changes to the order after that time additional charges may apply. If you need to cancel an order, you must do so within 12 hours of placing an order. Any cancellations after that will have a 10% cancellation fee.
8. Special orders
Special orders will require payment in full upon placement. Special orders are considered to be any pre-hung doors, any custom size doors, any custom design doors and any doors specially ordered for the customers from the factory in Europe. The lead time for the delivery of special orders, which are shipped from the factory in Europe, is not less than 3 months, unless other is stated in the quote. Special orders, which are specially ordered for the customers at the factory in Europe are non-refundable, non-exchangable and are final sale. No changes can be made into Special orders after 24 hours of placement. In case a customer wants to make changes after 24 hours - additinal charges may apply as well as a customer may be refused to make changes.
Special orders in natural wood veneer will be ordered in a specific wood specie stated in your order, however the tone and grain may vary in the same way as the natural trees vary. It is important to note that all the natural wood products, interior doors included, will change color over time. The product will change gradually over time after an extended period of sun/light exposure. This color change is considered normal.
9. Refunds and Returns
If you have any dissatisfaction with the product, please contact us. Indigo Doors does NOT accept any returns/exchanges for Special orders, doors or parts, which are pre-mortised/pre-cut/pre-altered for a customer. The only returns Indigo Doors accepts is not pre-cut door slabs in an original not damaged package and hardware items, which were not opened and remain in the original package (including the factory film). All returns must be previously authorizes by Indigo Doors in writing. Indigo Doors keeps the right to refuse the return. Customer understands that there is 50% restocking charge of the invoices price for door slabs orders (which are not pre-cut, pre-altered, special ordered). All returns must be in merchantable condition, in the same packaging and/or wrapped condition (except the hardware package). If product comes in damaged condition, Indigo Doors holds the authority not to refund the money or partially compensate the buyer.
Indigo Doors keeps the right to refund the deposit to the customer without any notice and refuse the order.
10. Links
IndigoDoors.com has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by IndigoDoors.com of the site. Use of any such linked web site is at the user's own risk.
11. Site Terms of Use Modifications
IndigoDoors.com may revise these terms of use for its web site at any time without notice. By using this website you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
12. Governing Law
Any claim relating to IndigoDoors.com web site shall be governed by the laws of the State of Florida without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.
Privacy Policy
We do not share, sell or in any way distribute our client information to any entities.